Refund policy

Standard Return & Refund Policy

1. Return Window & Strict Eligibility Requirements

All return requests must be submitted within 7 calendar days of the confirmed carrier delivery date. Requests received after day 7 will be automatically denied without exception.

To be eligible for a return, items must strictly meet all of the following conditions:

  • Unopened & Unused: The item must remain in its original, unopened, factory-sealed packaging. Any broken seal, outer plastic wrap removal, or tampered tape voids eligibility immediately.

  • Original Condition: The item, tags, accessories, manuals, and promotional freebies must be present, undamaged, and completely free of wear or scent.

  • Proof of Purchase & Delivery: You must provide the original order number, receipt, and video evidence recorded during the unboxing process demonstrating that the package arrived damaged or missing items (if claiming defect).

2. Mandatory Return Merchandise Authorization (RMA)

Unsolicited returns are strictly prohibited and will be refused, discarded, or returned to the sender at the sender's sole expense.

  1. Submit RMA Application: Contact Customer Support in writing within the 7-day window. You must attach clear photographs of the sealed item from all six sides, proof of purchase, and a detailed explanation for the return request.

  2. Review Period: RMA applications take 5–7 business days to process. Submission of an RMA request does not guarantee approval.

  3. RMA Expiration: If approved, an RMA number will be issued. The item must be received at our warehouse within 5 calendar days of RMA issuance. Late arrivals will be rejected.

3. Mandatory Fees, Shipping Costs, & Deductions

If a return is authorized, the following non-negotiable deductions will apply:

  • Restocking Fee: All approved returns are subject to a 25% restocking fee, calculated from the original retail purchase price.

  • Return Shipping Fees: The customer is solely responsible for all return shipping costs. Returns must be shipped via a trackable, insured carrier service requiring a signature upon delivery.

  • Original Shipping Costs: Shipping and handling fees paid on the original order are completely non-refundable.

4. Non-Refundable Method & Store Credit Terms

  • No Cash / Card Refunds: Approved returns do not qualify for cash, credit card, or original payment method refunds under any circumstances.

  • Store Credit Only: Refunds are issued exclusively as digital Store Credit, minus the 25% restocking fee and initial shipping costs.

  • Expiration: Store Credit issued via return is valid for 60 days from the date of issue. Unused credits automatically expire and cannot be reissued or extended.

5. Excluded & Final Sale Categories

The following categories are 100% Final Sale and completely non-returnable under any condition:

  • Discounted, sale, or clearance items.

  • Items purchased during promotional site-wide sales or using coupon codes.

  • Opened, unsealed, or worn merchandise.

  • Digital products, downloads, or gift cards.

  • Custom, personalized, or special-order items.

6. Unauthorized & Rejected Returns

Any package returned without an active RMA number, received past the 5-day RMA window, or delivered in damaged/opened condition will be classified as an Unauthorized Return.

Unauthorized returns will be held for 14 calendar days, during which the customer may pay a $25 processing fee plus return shipping costs to have the item shipped back to them. Items unclaimed after 14 days will be deemed abandoned and surrendered for disposal without credit or refund.